How We Address Consumer Complaints and Improve Our Products

Addressing the Issue: The LED Display Window

One of the significant complaints we received was about the LED display window of our rice cookers. 

Customers reported that the display window was prone to accumulating grease stains and was easily scratched. Upon investigating, we discovered that the material used for this component was ABS plastic. 

This material, although commonly used, had substandard transparency and hardness, making it less durable and more susceptible to damage.

Our Solution: Material Upgrade

To address this issue promptly, we decided to modify the mold and switch the material to transparent PP (polypropylene). This change significantly improved the transparency and hardness of the LED display window, making it more resistant to grease stains and scratches. As a result, the product became more durable and aesthetically pleasing, effectively solving our customers' complaints.We just finished all the improvements in 15 days.

Continuous Improvement through Customer Feedback

We believe that feedback from our customers is invaluable in our quest for continuous improvement. 

To ensure we are always meeting their needs, we encourage our customers to place monthly orders. 

This approach allows us to receive regular feedback and make necessary adjustments quickly. 

By doing so, we not only enhance our products but also help our customers achieve steady growth in their sales.

By actively listening to our customers and promptly addressing their concerns, 

we are committed to delivering high-quality products that meet and exceed expectations. 

Your feedback helps us grow, innovate, and improve—thank you for being a part of our journey.